Refund & Cancellation Policy
At ZUKK, we go to great lengths to ensure that you receive the product you have ordered in top-notch condition. Each item goes through a round of Quality checks prior to shipment, and warrants your inspection and signature upon delivery. However, should you still find any defect in your ZUKK piece, please read our policy for more details.
Also, please note that we encourage customers to study product dimensions before making a purchase to avoid situations where the product may not fit through doorways. We will not be able to offer any returns/exchanges in such cases.
Our Refund Policy
We are happy to accept replacement or refund requests for any "manufacturing defect" in items within 48 Hours of the delivery. If your return request is made after 48 Hours of product delivery, we cannot offer you a refund or exchange. We do not entertain a ‘change of heart’ return/exchange policy.
For merchandise picked up from your home, the refund will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
To be eligible for return/refund/exchange, your item must be unused and in the same condition that you received it. We will only accept damaged items with a manufacturing defect that happened prior to receiving the product.
The refund will only be processed upon verification of the manufacturing defect at our end. We would require a receipt as proof of purchase.
Any item not in its original condition, damaged or missing parts will not be eligible for replacement or refund.
Once your return request is received along with proof and reason for refund, we will send you an acknowledgement email. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and you will be credited on your original method of payment, within 30 days of approval.
If you don’t receive the refund within 30 days, please contact your bank/credit card company as it may take some time before your refund is visible in your account. Alternatively, feel free to contact us at firstname.lastname@example.org or +91 6374133908
We only replace items with manufacturing defects. We will exchange it for a new piece of same item within 30 days of purchase if we are not able to rectify.
We do not offer returns/exchanges on any discounted/sale items.
Any item marked as a gift on time of purchase will only be refunded as credit on your gift card.
The time it takes for the exchanged product to be delivered to you will depend on your geographic location.
Once your purchase has been made, we will not be able to accommodate any cancellation or change requests (other than as covered by our warranty policy). We request the customer to personally be present during the time of delivery to ensure a proper inspection of the purchase.